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Here are some of the common questions and answers we receive from our clients:
Artwork
 What are Art Charges/ Setup Fees?
 Special Occasion Orders (orders that are typically very small) require a $35.00 setup fee. This fee includes all prepress setup and up to one hour of art work. Additional charges may apply to your setup fee if you require more art time or if you label uses an excess amount of ink when printing.
Corporate orders (larger orders with multiple reorders) require a $50.00 setup fee. This includes all pre-press setup and up to one hour of art time. If your label requires more than one hour of art time, a $50.00 hourly rate will apply for each additional hour. Most orders are done within the one hour setup fee.
Do you have to pay for the art work again if you reorder?
No, this is a one time fee and you will not be charged again for art work unless you change your label.
Freight
How do you determine freight cost?
Depending on the size of your order, where the water is being shipped, and whether you have a receiving dock will determine the best shipping method. Orders that are fewer than 9 or so cases generally are shipped by UPS Ground Service. Larger orders are usually shipped by truck on pallets. A representative will work with you closely to make sure your order is shipped the most economical way.
There are several questions to consider before shipping your water by truck. Do you have a dock? Is the dock at the proper height for an 18 wheeler to unload? Do you have access to a forklift? Will you need the driver to unload? All of these questions will need to be addressed before determining the proper shipping method.
Labels
Who pays for the labels?
WE DO! You never pay for labels (you only pay for the art work/ setup and the color printing plates). Both are a one time charge unless you change your label.
What type of labels do you use and are they waterproof?
We have a wide variety of label stocks to choose from. All of our labels are highly water resistance. Waterproof labels are available on most orders. We also offer foil (silver and gold), hot stamped and engraved labels.
Lead Time
How long does it take to complete an order?
Orders are processed as they are received on a daily basis. Special occasion orders usually take approximately one to two weeks. If you need your order sooner, a rush fee may apply. Corporate orders usually take three weeks on the first order from the date the art work is approved. Reorders are filled within one to two weeks.
How does the whole process work?
Special occasion orders- First, you fill out the order request form (this will include the label you want, size, quantity, billing address and shipping address). Allow up to two business days for a representative to contact you. The representative will review your order, art work, and shipping information. After you confirm the order, your credit card will be charged and your order processed. Allow one to two weeks to receive your order.
Corporate orders- First you fill out the order request form (this will include the bottle size, quantity, billing and shipping address). Allow up to two business days for a representative to contact you. The representative will review your order, setup your art work for the art department and determine the best shipping method. After you approve the label proof and confirm the order, your account will be charged or billed. Allow two to three weeks for your order to ship.
Payment
When do you pay for the order?
Your credit card is not billed until a representative has called, reviewed your order and artwork has been approved. All orders require payment in full before shipping. Terms are available on corporate orders (ask a representative for details).
Plates
What are printing plates and how do I know if I need them?
Printing plates are typically used on water orders that are 30 cases or more. Plates are generally used only on corporate orders and cost $45.00 each. Depending on how the label is printed will determine if we use plates and how many. Most labels that require plates vary from one plate to four color process (four color plates used to make several colors). A representative will review your label and discuss the number of plates used before proceeding with your order.
Reorders
Do you have to pay for the plates and art work when you reorder?
No- Plates and art work are a one time charge unless you change your label design.
Water
What type of water do you sell?
Currently, we offer only one type of water- Spring Water.
Spring water is water that comes from an underground formation in which water flows naturally to the surface of the earth. Our spring water is processed through two types of filtration and ozonation
Is there a shelf life on bottle water?
Yes, we recommend a two year shelf life. You should not sell or give away water that is over two years old from the date the water was bottled. Each case of water has a date on which it was bottled as well as each individual bottle.
If you have any additional questions, please don't hesitate in contacting us... sales@personalizedbottlewater.com or 800.248.2917.
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